DUE TO THE AMOUNT OF ORDERS WE ARE RECEVING, AND HAVING SUCH A SMALL TEAM, WE ARE UNABLE TO COMBINE ANY ORDERS. LIMITS ON CERTAIN BEERS ARE RESTRICTED TO PER PERSON, PER HOUSEHOLD. ALL ORDERS ARE MAXIMUM 24 ITEMS PER BOX. THE TURNAROUND IS ALSO HAVING TO BE SPREAD OVER TWO WORKING DAYS TO GET THE ORDERS OUT ON OUR BUSIER DAYS. APOLOGIES ABOUT THIS BUT WE WILL TRY OUR HARDEST TO GET THEM OUT TO YOU AS QUICKLY AS POSSIBLE.
*** COVID - 19 UPDATE ***
DPD courier services are normal at the moment. We will update this daily if there are any changes. European shipping, there are some delays but they are still delivering. Please email us before placing orders outside of the U.K. If you have any queries or questions, please don't hesitate to drop us an email to email@example.com. Stay safe!
Click & Collect has now resumed from both our collecting point locations. However, the 2m social distancing must be adhered to. Please email us to organise your collections. If you are unable to leave home during lockdown, we will do our best where we can to drop off if your local :)
Please note, our own time frames for getting parcels out has changed. We usually can turnaround the orders that same day if ordered before 9am. However, due to the amount of orders we are getting and having such a small team on during this strange time, in some cases we are having to stretch this to a two working day turnaround to get it out with the courier. We will of course do our best to get parcels out as quick as possible but please bear with us. Thank you in advance for your patience :)
Click & Collect
Orders can be collected for FREE from us between the times of:
Farsley Post Office, 49 Town Street, Farlsey, LS28 5HX.
You can also collect from our unit directly in Pudsey, but at a pre-arranged time.
Once you have ordered and paid for your order online, we will be in touch to organise your collection. Alternatively, please text 07581020906, email firstname.lastname@example.org or dm us on social media to arrange collection.
All orders must be 24 items per box max, additional postage fees will be requested if your order goes over this amount. We use DPD NEXT DAY service to ship your beers (If order is placed before 9am). Please note, that as we are a small operation, we will endeavour to ship your order the next working day. Once your beers have been shipped you will receive an automated notification from DPD directly via either text/email with your tracking information, from there it's up to you to be at home/workplace to receive the beers.
A signature is required on delivery of all orders (unless you have agreed otherwise with DPD), the recipient must be aged 18 or over and we will not leave any orders in a safe place (unless arranged with DPD directly). You will receive an email to confirm receipt of your order once the payment has been processed. After this the updates will be automated from DPD themselves in regards to your parcel. Our courier will attempt delivery three times before returning an order to us, in this scenario we will charge a re-delivery fee at cost. We deliver Monday to Friday..
Shipping costs are per below:
- £7.95 DPD Next Day to most Inland destinations (Orders in before 9am) (Some destinations are two days but we will let you know via email if this is the case, max 24 item box, this excludes Ireland, Channels Islands, Isle of Man and Scottish Highlands & Islands).
- All orders over £60 shipping is free (UK Inland, this excludes Ireland, Channel Islands, Isle of Man and Scottish Highlands & Islands) up to the amount of 24 beers, additional postage will be required if over this amount.
- Click & Collect service is also free.
- Northern Ireland (2 day service), Channel Islands (2 day service), Isle Of Man, Scottish Highlands & Islands (2-5 day service) £22.95 - 24 beers max
- Republic Of Ireland £17.95 (2 day service) - 24 beers max
We ship to Europe through DPD Air Classic. The main countries are below, if your country is not listed, get in touch and we can give you a quote via email.
We no longer are able to ship countries outside of Europe. However, if you wish to purchase from us from outside Europe, you are more than welcome to arrange your own courier to collect from us through a third party courier. Please email us for more information.(Please note, DPD can no longer ship to Norway/Switzerland due to country restrictions with alcohol)
We are unable to deliver to PO Boxes or virtual addresses.
Most countries accept the total amount of alcoholic beverages equalling to 70% ABV max, but it is the duty of the customer to check alcohol deliveries are permissible in your country, and to pay any local customs charges or taxes if applicable. If you decide to reject the order due to a customs charge being applied, we reserve the right to deduct any shipping costs before processing a refund. Cost of the goods will be refunded when they are received back into our warehouse.
Beers shipped and received abroad are unable to be returned or replaced. In the rare situation that there might be an issue with the delivery of the beers, the cost will be refunded back. For parcels that are damaged, we can offer a refund only once DPD has refunded us, this is usually only the cost price of the beers and some of the postage cost. Please contact us at email@example.com and we will do our utmost to resolve the issue speedily.
At Premier Hop, our packages are specially designed boxes and we want to get your beer safely and conveniently to your home or workplace. The courier we use is DPD. On the rare ocassion your parcel arrives damaged or bashed due to the drivers, please do get in touch and we will try our best to get this feedback to them. Unfortunately they are so reluctant when it comes to claims, but the feedback nonetheless will be passed on. Please be assured your parcels leave our unit securely and packaged well.
Please note that glassware/glass bottles are not covered by insurance by any courier. We wrap them as securely as we can by adding extra bubblewrap to each item, but please be aware of this when purchasing.
All our packaging is eco friendly including the packaging peanuts (they are made from starch and 100% biodegradable).
If for any reason you are unhappy with the beers or there was a problem with the delivery please get in touch and we can help sort it out. Email firstname.lastname@example.org