Click & Collect
Orders can be collected for FREE from us between the times of:
Farsley Post Office, 49 Town Street, Farlsey, LS28 5HX or 3A Valley Road, Pudsey.
Once you have ordered and paid for your order online, we will be in touch to organise your collection. Alternatively, please text 07581020906, email firstname.lastname@example.org or dm us on social media to arrange collection.
We use Parcelforce 48hr service to ship your beers. Please note, that as we are a small operation, we will endeavour to ship your order the next working day. Once your beers have been shipped you will receive an email notification with the tracking code, from there it's up to you to be at home/workplace to receive the beers.
A signature is required on delivery of all orders, the recipient must be aged 18 or over and we will not leave any orders in a safe place. You will receive an email to confirm receipt of your order and another when your order has been completed and dispatched. Our courier will attempt delivery three times before returning an order to us, in this scenario we will charge a re-delivery fee at cost. We deliver Monday to Friday with Saturday at extra charge.
Shipping costs are per below:
- Orders up to 4 cans or bottles £4.99 with Royal Mail.
- £8.95 Parcelforce 48hr Inland (max 24 item box).
- All orders over £50 shipping is free (UK Inland).
- Click & Collect service is also free.
We ship to most destinations worldwide via our international courier, ParcelForce. Just get in contact with us and we can work out delivery prices for you.
We are unable to deliver to PO Boxes or virtual addresses.
Most countries accept the total amount of alcoholic beverages equalling to 70% ABV max, but it is the duty of the customer to check alcohol deliveries are permissible in your country, and to pay any local customs charges or taxes if applicable. If you decide to reject the order due to a customs charge being applied, we reserve the right to deduct any shipping costs before processing a refund. Cost of the goods will be refunded when they are received back into our warehouse. More information regarding country restrictions can be found at www.parcelforce.com/customerinformation.
Beers shipped and received abroad are unable to be returned or replaced. In the rare situation that there might be an issue with the delivery of the beers, the cost will be refunded back via the original payment method. For parcels that are damaged or returned for any reason, we can offer a refund only once Parcelforce has refunded us, this is usually only the cost price of the beers and some of the postage cost. Please contact us at email@example.com and we will do our utmost to resolve the issue speedily.
At Premier Hop, our packages are specially designed boxes and we want to get your beer safely and conveniently to your home or workplace. The courier we use is Parcelforce. On the rare ocassion your parcel arrives damaged or bashed due to the drivers, please do get in touch and we will try our best to get this feedback to them. Unfortunately they are so reluctant when it comes to claims but the feedback nonetheless will be passed on. Please be assured your parcels leave our unit securely and packaged well.
If for any reason you are unhappy with the beers or there was a problem with the delivery please get in touch and we can help sort it out. Email firstname.lastname@example.org